WILLIAM MCGEE
NESBIT
Summary
Outgoing service supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
Work History
Service Supervisor
GREAT DANE
02.2024 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
CARRIER FOREMAN
CROWS TRUCK CENTER
11.2022 - 02.2024
- Developed strong relationships with clients, providing excellent customer service and support.
- Diagnose and repair carrier cooling and power units
- schedule repairs in a timely manner to ensure dead lines were met.
- Give estimates on down units.
- ensure that all techs stayed on task and efficient .
Lead Technician
Southern States Utility
07.2019 - 11.2022
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Education
High School Diploma -
Independence High School
Coldwater, MS05-2016
Skills
- Complaint handling
- Service order flow
- Task delegation
- Progress monitoring
- Management experience
- Inspections management
- Workforce planning
- Service delivery
- Microsoft outlook
- Critical thinking
- Microsoft Excel
- Documentation
Timeline
Service Supervisor
GREAT DANE
02.2024 - Current
CARRIER FOREMAN
CROWS TRUCK CENTER
11.2022 - 02.2024
Lead Technician
Southern States Utility
07.2019 - 11.2022
High School Diploma -
Independence High School
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