William Nevill
Southaven
Summary
Qualified Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Service Advisor
Crows Truck Service Inc.
02.2020 - 01.2025
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
- Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
- Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
- Boosted employee morale through recognition programs and team-building activities, contributing to a positive work environment and increased staff retention rates.
- Maintained up-to-date knowledge of industry trends, staying ahead of competitors in offering cutting-edge services.
- Maximized parts inventory accuracy through regular audits, optimizing stock levels, and reducing waste.
- Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
- Developed strong relationships with customers through excellent service delivery and consistent follow-ups after service completion.
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Established a proactive maintenance program for shop tools and equipment that extended their lifespan while reducing repair expenses.
Regional Mobile Maintenance Manager
Dobbs Peterbilt
12.2018 - 06.2020
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
Mobile Maintenance Manager
MHC Kenworth
01.2016 - 12.2018
- Explained amount for expected services and provided detailed answers to customer questions.
- Took full advantage of upsell opportunities with new and potential customers, resulting in increasing the departments revenu.
- Documented and scoped actions taken to resolve issues after service calls.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Shop Foreman
51 Auto Care
01.2015 - 01.2016
- Answered customer questions and discussed options face-to-face, over the telephone and via email.
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
- Sourced, arranged and supervised supply inventory.
- Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
- Kept the garage clean, organized and efficient.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Education
GED -
Lake Cormorant High School
Lake Cormorant, MS4 2011
Skills
- Fleet management
- Inspection procedures
- Maintenance and repair
- Warranty repairs understanding
- Certified Cummins Mid-Range
- Troubleshooting skills
- Vehicle system analysis
- Inspection checklists
- Solid independent worker
- Attention to detail
- Parts ordering
- Goal-oriented mindset
- Ability to build customer relationships and grow business
- Complaint Resolution
- Effective Communication
- Cost reduction and waste elimination
- Ability to Keep Calm in Stressful Situations
- Customer satisfaction
- Service estimates
- Data entry
- Direct sales
- Inbound and outbound calling
- High-energy attitude
Education and Training
Negotiation training, Cummins Certified.
Timeline
Service Advisor
Crows Truck Service Inc.
02.2020 - 01.2025
Regional Mobile Maintenance Manager
Dobbs Peterbilt
12.2018 - 06.2020
Mobile Maintenance Manager
MHC Kenworth
01.2016 - 12.2018
Shop Foreman
51 Auto Care
01.2015 - 01.2016
GED -
Lake Cormorant High School
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