William Ray
Southaven,MS
Summary
Dynamic professional with a proven track record in customer service and teamwork, notably at Oxford Toyota. Excelled in fast-paced environments, consistently exceeding sales targets through effective problem-solving and multitasking. Skilled in fostering team collaboration and enhancing customer satisfaction, demonstrating a strong blend of time management and listening skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Mid South Pipe
04.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
Service Advisor
Oxford Toyota
05.2022 - 03.2023
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Kitchen Manager
Chick-fil-A
10.2019 - 04.2022
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
Education
Some College (No Degree) - Cybersecurity
Holmes Community College
Goodman, MSSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Listening skills
- Multi-tasking strength
- Reliable and punctual
Certification
- Google IT Support Professional Certificate
- Cisco Certified Network Associate (CCNA)
Timeline
Sales Associate
Mid South Pipe
04.2023 - Current
Service Advisor
Oxford Toyota
05.2022 - 03.2023
Kitchen Manager
Chick-fil-A
10.2019 - 04.2022
Some College (No Degree) - Cybersecurity
Holmes Community College
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