William G. Osborne
Hernando
Summary
Proven Senior Executive Account Manager with a track record of driving sales growth and exceeding revenue targets at ADS Security. Skilled in customer relationship management, account retention, and problem-solving. Demonstrated ability to increase client satisfaction and develop strategic partnerships, leveraging excellent communication skills and adaptability. Achieved significant market expansion through insightful analysis and teamwork.
Overview
23
23
years of professional experience
Work History
Senior Executive Account Manager
ADS Security
07.2013 - 08.2023
- Delivered presentations to C-level executives, effectively communicating value propositions and driving sales growth.
- Leveraged industry expertise to provide valuable insights on market conditions impacting clients' businesses.
- Analyzed market trends, identifying potential areas for growth and expanding the company's client base.
- Exceeded revenue targets by cultivating strong relationships with decision-makers within target organizations.
- Collaborated with cross-functional teams to develop customized solutions for clients' unique challenges.
- Increased client satisfaction by strengthening relationships and consistently delivering on commitments.
- Developed long-term account plans in collaboration with clients, aligning objectives to drive mutual success.
Mid-Atlantic Account Manager
DMP, Inc.
04.2008 - 06.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Regional Account Manager
Wheelock, Inc,
10.2000 - 05.2008
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
Education
Associate of Applied Science - Science Building Construction
State Technical Institute
Skills
- Customer relationship management and engagement
- Account retention
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Senior Executive Account Manager
ADS Security
07.2013 - 08.2023
Mid-Atlantic Account Manager
DMP, Inc.
04.2008 - 06.2013
Regional Account Manager
Wheelock, Inc,
10.2000 - 05.2008
Associate of Applied Science - Science Building Construction
State Technical Institute
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