Willie Harris
Southaven,MS
Summary
Results-driven Operations Manager with 25 years of expertise in project management, business development, and warehouse operations. A collaborative communicator skilled at driving operational efficiencies, enhancing customer service, and maximizing human capital to achieve organizational growth. Proven track record of improving logistics and inventory control, optimizing human resource initiatives, and leading cross-functional teams to success. Expertise includes reducing operational discrepancies, streamlining processes, and implementing cost-saving strategies. Known for fostering a high-performance work culture through training programs and leadership development. Key Achievements:
- Reduced inventory discrepancies by 25% and shrinkage from .95% to .72%.
- Streamlined operations, cutting expenses by 11%, and improved shipping efficiency by reducing miss routing 28% and daily shipping volume by 10%.
- Lowered employee turnover by 33% through effective scheduling and comprehensive training programs.
- Increased unload efficiency by 55%, resulting in a 27% gain in overall operational productivity.
- Boosted annual sales by $300K through the development of new sales strategies and customer service training.
- Successfully reduced overhead by optimizing the order entry and exit process, leading to a 212% reduction in expenses over three consecutive years.
Overview
15
15
years of professional experience
Work History
Operations Manager
OnTrac
10.2023 - Current
- Lead day-to-day hub operations, ensuring 100% compliance with safety, quality, and service metrics.
- - Reduced audit discrepancies by 30% through enhanced procedural oversight.
- - Improved productivity by 25% and reduced employee turnover by 15% through targeted training initiatives.
- - Achieved 20% gain in order accuracy and reduced re-sorts by 18% via continuous process improvements.
- Cut labor costs by 12% while maintaining >98% on-time delivery performance
Lead Operator
KP Vinyl Siding
06.2023 - 10.2023
- Streamlined production processes, cutting downtime by 30% and improving machine output consistency by 20%.
- Monitored quality assurance metrics, reducing product defects by 25% and maintaining 99.5% standards compliance.
- Conducted thorough quality control inspections prior to product shipment, ensuring adherence to customer specifications and industry standards.
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
Shift Supervisor
S.Abraham & Sons, Inc.
12.2022 - 05.2023
- Led 35-person warehouse team, increasing operational efficiency by 20% through shift redesign and inventory optimization.
- Reduced warehouse downtime by 25% and perishable waste by 40% using rotation and stocking best practices.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported management in strategic planning efforts; analyzed critical metrics to identify areas of concern requiring immediate attention.
Operations Supervisor/Fleet Manager
LaserShip, Inc.
06.2021 - 12.2022
- Promoted within 6 months for exemplary performance.
- Oversaw logistics for 7,000+ daily packages, achieving a 98% on-time delivery rate.
- Cut workplace incidents by 30% with enhanced safety protocols.
- Boosted efficiency by 15% and reduced shipping errors by 25% through KPI analysis and reporting.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Supervisor of Operations
EPE Logistics
05.2019 - 06.2021
- Directed dual department operations with a 50-member team; achieved a 98% order fulfillment rate.
- Improved scheduling and workforce planning, reducing labor costs by 15% and increasing production by 20%.
- Improved vendor coordination, reducing delivery delays by 25%.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Shop Manager
Pacesetter Truck Accessories
02.2010 - 05.2014
- Managed $3M retail operation; increased efficiency by 15% and reduced inventory shortages by 20%.
- Led HR and payroll functions, improving retention by 18% and reducing discrepancies by 25%.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Science - Applied Behavioral Science
Ashford University
San Diego, CA05.2019
Associate of Science - Electrical
Vatterott College
St. Louis, MO05.1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Warehouse management
- Safety management
- Logistics analysis
- Cross-functional coordination
- Shipping and receiving operations
- Team management
Timeline
Operations Manager
OnTrac
10.2023 - Current
Lead Operator
KP Vinyl Siding
06.2023 - 10.2023
Shift Supervisor
S.Abraham & Sons, Inc.
12.2022 - 05.2023
Operations Supervisor/Fleet Manager
LaserShip, Inc.
06.2021 - 12.2022
Supervisor of Operations
EPE Logistics
05.2019 - 06.2021
Shop Manager
Pacesetter Truck Accessories
02.2010 - 05.2014
Bachelor of Science - Applied Behavioral Science
Ashford University
Associate of Science - Electrical
Vatterott College
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