Willy Gonzalez

Willy's Tire Shop

01.2015 - Current

Rotated, mounted and balanced tires on cars, trucks, and vans.
Replaced and repaired tires using best practices for safe vehicle maintenance.
Dismounted, mounted, and repaired tires according to manufacturer specifications.
Improved customer satisfaction by providing timely and accurate tire services.
Operated machines safely and correctly, including tire changers and wheel balancers.
Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Enhanced safety standards by conducting thorough inspections of tires and related components.
Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Disposed of old tires correctly, meeting safety and environmental requirements.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Assisted customers with returns, refunds and resolving transaction issues.
Restocked and organized merchandise in front lanes.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Handled customer relations issues, enabling quick resolution, and client satisfaction.