Wilmalean Black
Meridian
Summary
Dynamic car rental agent with proven multitasking abilities and a strong team player mentality. Committed to enhancing customer experiences through effective reservation management and policy comprehension.
Detail-oriented professional with extensive experience in customer service, document management, and reservation systems. Recognized for streamlining processes and effectively resolving customer inquiries, driving enhanced satisfaction and operational efficiency.
Results-driven office manager skilled in multitasking and documentation management. Expertise in maintaining accurate records and enhancing customer interactions, ready to contribute to improved operational outcomes and team productivity.
Overview
15
15
years of professional experience
Work History
Car Rental Agent
Toyota of Meridian
Meridian, MS
04.2026 - Current
- Provided excellent customer service, resolving inquiries and issues promptly.
- Assisted customers with vehicle selection and rental agreements.
- Educated customers on vehicle features and rental policies effectively.
- Processed transactions using rental management software efficiently.
- Conducted vehicle inspections to ensure quality and safety standards.
- Maintained accurate records of rentals and returns for inventory management.
HR Manager
Belk Department Store
Meridian, MS
08.2022 - Current
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Streamlined recruitment processes, improving time-to-fill metrics for open positions.
- Facilitated training sessions on company policies, fostering compliance and employee engagement.
- Conducted performance evaluations, ensuring alignment with organizational goals and employee development plans.
- Mediated conflict resolution between staff members, promoting a positive workplace culture.
- Analyzed employee feedback to identify areas for improvement in retention strategies.
- Managed benefits administration, ensuring accurate enrollment and communication of offerings to employees.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained accurate HR records in compliance with laws.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Office Manager
Hope Village For Children
Meridian, MS
11.2020 - 02.2022
- Managed daily operations, ensuring efficient office workflow and resource allocation.
- Developed and implemented office procedures, enhancing overall productivity and communication.
- Coordinated staff schedules and meetings, optimizing team collaboration and time management.
- Oversaw inventory management, maintaining supplies for seamless office functionality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Revenue Cycle Specialist
Rush Hopsital
Meridian, MS
09.2014 - 03.2021
- Analyzed patient accounts to ensure timely and accurate billing processes.
- Collaborated with clinical staff to resolve discrepancies in charge capture and documentation.
- Implemented process improvements that enhanced revenue cycle efficiency and reduced denials.
- Trained new team members on revenue cycle protocols and best practices for compliance.
- Led initiatives to streamline workflow, resulting in improved turnaround times for claims processing.
- Developed comprehensive reports to track key performance indicators related to revenue cycle operations.
- Mentored junior specialists on effective strategies for handling complex billing issues and appeals.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Managed cross-departmental projects aimed at optimizing patient financial experience and increasing collections efficiency.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
Assistant Store Manager
Dollar General
Meridian, MS
02.2011 - 01.2014
- Supervised daily store operations, ensuring adherence to corporate policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Developed and implemented merchandising strategies to optimize product placement and maximize sales.
- Conducted inventory management, maintaining accurate stock levels to meet customer demand.
- Analyzed sales data to identify trends and inform strategic decision-making for promotions.
- Collaborated with management to improve operational efficiency through process enhancements.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction ratings.
- Monitored employee performance, providing constructive feedback to drive individual growth and team success.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Master of Arts - Music Performance
Berklee College of Music
Boston, MA12-2015
Associate of Arts - Business Administration And Management
Meridian Community College
Meridian, MS05-2011
High School Diploma -
WoodForest High School
Kansas City, MO05-2008
Skills
- Team player mentality
- Reservation management
- Policy comprehension
- Strong multitasking
- Vehicle knowledge
- Rental agreement
- Rental transactions
- Reservations
- Cancellations
- Document management
- Teamwork
- Guest inquiries
Timeline
Car Rental Agent
Toyota of Meridian
04.2026 - Current
HR Manager
Belk Department Store
08.2022 - Current
Office Manager
Hope Village For Children
11.2020 - 02.2022
Revenue Cycle Specialist
Rush Hopsital
09.2014 - 03.2021
Assistant Store Manager
Dollar General
02.2011 - 01.2014
Master of Arts - Music Performance
Berklee College of Music
Associate of Arts - Business Administration And Management
Meridian Community College
High School Diploma -
WoodForest High School