Wilmarie Gonzalez Reyes
Ocean Springs
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Food Safety Supervisor
Compass Group USA
Biloxi
08.2021 - Current
- Ensured compliance with food safety standards and regulations.
- Conducted regular inspections of food preparation areas and storage facilities.
- Trained staff on proper handling and storage of food items.
Food Service Worker
Chartwells Schools Dining Services
Biloxi
01.2020 - 08.2021
- Prepared and served nutritious meals in compliance with food safety guidelines.
- Maintained cleanliness and organization of kitchen and dining areas consistently.
Call Center Representative
Telecorpusa
San Lorenzo
02.2015 - 09.2015
- Managed high-volume inbound calls to assist customers with inquiries.
- Documented customer interactions accurately in the CRM system.
- Resolved customer issues efficiently using company policies and procedures.
Customer Service Representative
Carmen’s Copy
Salinas
01.2014 - 01.2015
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints efficiently and professionally.
- Processed orders and managed inventory using company software.
Education
Stella Marquez
Salinas , PRSkills
- Food safety compliance
- Hazard analysis
- Food handling procedures
- Quality assurance
- Customer service management
- Training and development
- Inventory management
- Product quality control
- Attention to detail
- Effective communication
- Proactive problem solving
- Team leadership
Languages
Spanish
Native/ Bilingual
Timeline
Food Safety Supervisor
Compass Group USA
08.2021 - Current
Food Service Worker
Chartwells Schools Dining Services
01.2020 - 08.2021
Call Center Representative
Telecorpusa
02.2015 - 09.2015
Customer Service Representative
Carmen’s Copy
01.2014 - 01.2015
Stella Marquez