Windy Taylor-Harrell
Southaven
Summary
Dynamic Pharmacy Operations Manager with a proven track record at Walgreen's Pharmacy, enhancing patient satisfaction through optimized workflows and innovative inventory management. Skilled in prescription verification and team building, I successfully launched immunization programs, driving efficiency and safety while fostering a culture of continuous improvement among staff.
Overview
18
18
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
11.2006 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Pharmacy Technician - Pharmacy
Concorde Career College
Memphis, TN03-2006
Skills
- Workflow optimization
- Patient safety
- Drug safety
- Training and mentoring
- Professional ethics
- Team building
- Insurance billing
- Staff training
- Inventory control
- Quality assurance
- Medicare and medicaid process
- Drug inventory management
- Inventory and restocking
- Performance metrics
- Regulatory compliance
- Immunizations
- Budget administration
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- HIPAA guidelines
- Task prioritization
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
11.2006 - Current
Pharmacy Technician - Pharmacy
Concorde Career College
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