Xzavaire Echols
Olive Branch
Summary
Dedicated Results-driven Job Coach Trainer with expertise in employee training, coaching strategy, and quality control. Committed to enhancing team performance and fostering a positive workplace culture.
Overview
12
12
years of professional experience
Work History
Job Coach Trainer
TJX Companies
Memphis
11.2021 - Current
- Assessed individual employee needs to tailor coaching strategies effectively.
- Created coaching materials that improved employee skills and performance.
- Monitored progress of trainees and provided additional training.
- Train new hires(General and supervisory) on multiple departments' standard operating procedure.
- Promote a positive workplace culture through effective communication and support.
- Monitored compliance of Associates with established Preferred Methods.
- Coordinated daily workflow processes to optimize efficiency in my area.
- Maintain a safe workplace by safety training and housekeeping standards
Equipment Operator
Helen of Troy
Olive Branch
10.2017 - 10.2021
- Operated heavy machinery to enhance production process flow.
- Adhered to safety protocols while operating machinery in a fast-paced environment.
- Trained new operators on equipment usage and safety procedures, improving team competency and safety culture.
- Conducted regular inspections of work area for hazardous conditions that could impact safe operation of equipment.
- Inspected finished products for quality control before packaging and shipping.
- Oversaw quality control measures to maintain high service standards.
- Facilitated interdepartmental communication to swiftly resolve operational issues.
Department Supervisor
The Home Depot
Olive Branch
03.2014 - 09.2017
- Supervised daily operations and workflow, ensuring efficiency in fast-paced retail environment.
- Managed inventory levels and ensured product availability for customers.
- Resolved customer complaints promptly, improving customer satisfaction and loyalty.
- Trained new employees on store policies and customer service standards, enhancing team readiness.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Conducted performance evaluations and provided constructive feedback to team members.
- Trained employees on new processes or procedures.
- Ensured compliance with safety regulations and maintained a clean work area.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Education
Bachelor of Science - Kinesiology
University of Memphis
Memphis, TN05-2017
Skills
- Employee training
- Coaching strategy
- Quality control
- Safety compliance
- Workflow optimization
- Customer relationship management
- Inventory management
- Data analysis
- Problem solving
Timeline
Job Coach Trainer
TJX Companies
11.2021 - Current
Equipment Operator
Helen of Troy
10.2017 - 10.2021
Department Supervisor
The Home Depot
03.2014 - 09.2017
Bachelor of Science - Kinesiology
University of Memphis