Yaideliz Martinez
Pascagoula
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Enthusiastic patient care associate motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Singing River Hospital
03.2023 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with patient transfers and ambulation.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Sales Associate
Michael Kors
12.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Shift Lead
Dairy Queen Grill & Chill
02.2021 - 12.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed and implemented new processes and procedures to streamline operations.
- Analyzed sales figures and identified areas for improvement.
Education
Bachelor of Arts - Medical Social Work
University of South Alabama
Mobile, AL05.2025
Associate of Arts - Medical Social Work
Mississippi Gulf Coast Community College
Perkinston, MS05.2023
High School Diploma -
Pascagoula High School
Pascagoula, MS05.2021
Skills
- Professional Bedside Manner
- Feeding Assistance
- Cultural Awareness
- Patient Health Information Access
- Blood Glucose Monitoring
- Patient Service
- Vital Signs Measurement
- Verbal and Written Communication
- Quality Assurance
- Patient Education
- Process Improvement
- Patient Care and Confidentiality
Certification
Sure
- [Area of certification], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Associate
Singing River Hospital
03.2023 - Current
Sales Associate
Michael Kors
12.2021 - Current
Shift Lead
Dairy Queen Grill & Chill
02.2021 - 12.2021
Bachelor of Arts - Medical Social Work
University of South Alabama
Associate of Arts - Medical Social Work
Mississippi Gulf Coast Community College
High School Diploma -
Pascagoula High School
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