YASMINE HILL
Brookhaven
Summary
Customer-focused professional with expertise in therapeutic interventions and care coordination. Strong background in assessing client needs and implementing tailored solutions to enhance patient outcomes across diverse clinical , and occupational settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims/ Benefits Agent
Senture LLC
07.2021 - Current
- Delivered dynamic customer service in high-volume call center, enhancing customer satisfaction.
- Created tailored solutions that effectively addressed customer needs and improved service delivery.
- Demonstrated proficiency in various computer applications and software to streamline operational tasks.
- Excel within a service-oriented company, demonstrating effective communication
- Communication Management
Teacher
06.2016 - Current
- Led educational sessions at Siloam M.B. Church, fostering participant engagement and learning.
Outpatient Pediatric Therapy/Daycare
Clements Speech Therapy
McComb
06.2024 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted in developing individualized treatment plans for diverse patient needs.
- Conducted therapeutic activities to enhance patients' physical and cognitive abilities.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
- Documented patient progress and adjusted strategies based on observations.
- Utilized therapeutic tools and equipment to facilitate effective sessions.
- Acquired diverse clinical experience in multiple healthcare environments.
- Monitored patient responses during treatment sessions and adjusted treatment plan accordingly.
- Adapted activities according to the abilities of each client.
- Observed, documented, and reported changes in patient's physical or mental condition.
- Promoted safe practices while working with clients throughout the course of treatment.
- Administered standardized tests used for measuring functional performance levels.
- Developed activity plans and goals to help patients reach their highest level of functioning.
- Provided therapeutic treatments to patients under the direction of a licensed Occupational Therapist.
- Supported clients in achieving their short-term and long-term goals set forth by the Occupational Therapist.
- Used occupational histories to create occupational profiles to guide client-centered care.
- Conducted play therapy sessions with children to help them process emotions and experiences.
- Utilized various therapeutic techniques such as play therapy or cognitive behavioral therapy when working with clients.
- Utilized play therapy techniques during individual sessions with younger clients.
- Developed and implemented play therapy interventions to support children in dealing with emotional, behavioral, and social issues.
Outpatient Pediatric/Geriatric Therapy
Summit Health & Rehab(Health Pro Heritage)
Summit
10.2023 - 11.2023
- Utilized various therapeutic techniques such as play therapy or cognitive behavioral therapy when working with clients.
- Provided individual, family and group therapy to clients.
- Implemented recreational programs like music therapy and art therapy to support individuals in reaching their highest functioning levels.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to meet service goals effectively.
- Collaborated with cross-functional teams to achieve shared objectives.
Skilled Nursing Facility Clinicals
The Grove (MidSouth Rehab)
Columbia
09.2023 - 10.2023
- Proposed innovative ideas and solutions that improved team performance and patient outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support services such as speech therapy, occupational therapy, physical therapy.
- Facilitated group therapy sessions for patients with similar diagnoses.
- Led group therapy sessions focusing on improving mobility and strength.
- Provided therapeutic interventions including manual therapy, exercise prescription and modalities.
- Coordinated with team members to achieve project objectives and ensure timely completion of deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to accomplish service goals and resolve product and service-related issues.
Group Leader/ Shift Leader
FORREST GENERAL HOSPITAL
08.2019 - 06.2021
- Facilitated training sessions for staff
- Customer Service Representative of Command Center of Environmental Service
- Demonstrated effective communication in team settings
Internship for Kinesiology
YMCA, Hattiesburg, MS
Hattiesburg
06.2019 - 07.2019
- Coordinated event planning and execution for virtual and in-person engagements to ensure successful outcomes.
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
Education
ASSOCIATES IN SCIENCE - OCCUPATIONAL THERAPY ASSISTANT
ST. CATHERINE UNIVERSITY
Saint Paul, MN08-2024
BACHELOR OF SCIENCE - KINESIOLOGY, EXERCISE SCIENCE, PSYCHOLOGY
THE UNIVERSITY OF SOUTHERN MISSISSIPPI
Hattiesburg, MS01-2019
ASSOCIATES IN ARTS -
JONES COUNTY JUNIOR COLLEGE
Ellisville, MS05-2017
Skills
- Claim processing
- Documentation accuracy
- Customer advocacy
- Client interviews
- Computer Management
- Time management
- Critical thinking
- Team collaboration
- Teamwork
- Effective communication
- Communication Skills
- Leadership
- Customer Service
- Therapeutic intervention
Certification
NBCOT Certification
Timeline
Outpatient Pediatric Therapy/Daycare
Clements Speech Therapy
06.2024 - 08.2024
Outpatient Pediatric/Geriatric Therapy
Summit Health & Rehab(Health Pro Heritage)
10.2023 - 11.2023
Skilled Nursing Facility Clinicals
The Grove (MidSouth Rehab)
09.2023 - 10.2023
Claims/ Benefits Agent
Senture LLC
07.2021 - Current
Group Leader/ Shift Leader
FORREST GENERAL HOSPITAL
08.2019 - 06.2021
Internship for Kinesiology
YMCA, Hattiesburg, MS
06.2019 - 07.2019
Teacher
06.2016 - Current
ASSOCIATES IN SCIENCE - OCCUPATIONAL THERAPY ASSISTANT
ST. CATHERINE UNIVERSITY
BACHELOR OF SCIENCE - KINESIOLOGY, EXERCISE SCIENCE, PSYCHOLOGY
THE UNIVERSITY OF SOUTHERN MISSISSIPPI
ASSOCIATES IN ARTS -
JONES COUNTY JUNIOR COLLEGE