Summary
Work History
Education
Skills
RELEVANT CALL CENTER STRENGTHS
REMOTE WORK STATEMENT
Timeline
Generic

YOLANDA MICHELLE DILLARD

Corinth

Summary

Customer-focused professional with experience supporting customers in retail, healthcare, and service-based environments. Skilled in handling customer inquiries with patience, empathy, and efficiency while identifying solutions that meet individual needs. Strong interest in healthcare phone intake and call center support, with a focus on delivering quality service, maintaining accurate documentation, and meeting or exceeding performance metrics such as average handle time and call quality. Enthusiastic about beginning a work-from-home call center role and eager to learn systems, processes, and best practices.

Work History

Customer Service Associate

Walmart
  • Assisted a high volume of customers by answering questions, resolving concerns, and providing clear information
  • Demonstrated strong communication skills and patience when handling customer complaints
  • Followed procedures while maintaining efficiency and accuracy
  • Delivered consistent, quality service aligned with performance expectations
  • Dates of Employment

Environmental Services / Patient Support

Magnolia Regional Health Center
  • Supported a healthcare environment by maintaining clean and safe patient rooms
  • Interacted professionally with patients, families, and healthcare staff
  • Maintained confidentiality and followed healthcare safety standards
  • Contributed to a positive patient experience through reliability and attention to detail
  • Dates of Employment

Customer Service Provider

Independent Lash Technician
  • Consulted with clients to understand needs and expectations, similar to phone intake interactions
  • Managed scheduling, answered client questions, and resolved concerns professionally
  • Built long-term client relationships through empathy, clear communication, and consistency
  • Maintained accurate client information and managed time efficiently

Education

High School Diploma - undefined

Corinth, MS

Skills

  • Inbound Call Handling
  • Healthcare Phone Intake Support
  • Active Listening & Call Control
  • Problem Solving & First-Call Resolution
  • Accurate Data Entry & Documentation
  • Average Handle Time (AHT) Awareness
  • Customer Satisfaction & Quality Scores
  • HIPAA & Confidentiality Awareness
  • Multitasking in Fast-Paced Environments

RELEVANT CALL CENTER STRENGTHS

  • Enjoy helping people solve problems and get their needs addressed correctly and efficiently
  • Calm, patient, and professional during challenging or emotional interactions
  • Strong ability to listen, gather information, and document details accurately
  • Motivated to meet or exceed individual performance goals, including call quality and handle time

REMOTE WORK STATEMENT

This will be my first work-from-home position; however, I am highly motivated, eager to be trained, and ready to jump straight into a call center environment. I am dependable, focused, and committed to maintaining productivity, professionalism, and quality standards while working remotely.

Timeline

Customer Service Associate

Walmart

Environmental Services / Patient Support

Magnolia Regional Health Center

Customer Service Provider

Independent Lash Technician

High School Diploma - undefined

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YOLANDA MICHELLE DILLARD