Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Yolanda Tate

Carthage

Summary

Diligent Secretary with a talent for fostering effective professional relationships with clients, staff, and business associates. Supportive and focused team player with a proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers, students, and their families.

Overview

18
18
years of professional experience

Work History

Lead Secretary

Leake County School District
Carthage
12.2022 - Current
  • Maintain a detailed calendar of appointments and events.
  • Composed, edited, and typed complex memos and reports with job-related software.
  • Anticipated leadership needs by preparing or gathering records, reports, and correspondence.
  • Composed correspondence, memos, and reports to ensure the accuracy of content.
  • Developed strong working relationships with other departments within the organization.
  • Sent and distributed mail and parcels.
  • Managed incoming calls and emails in a timely manner.
  • Pleasantly welcome visitors, answer phone calls, and maintain the front reception desk.
  • Provided training sessions for new employees regarding job duties and responsibilities.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Maintained organized filing system of paper and electronic documents.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Drove customer feedback to deliver information to management for corrective action.
  • Answered incoming calls in a professional manner while providing excellent customer service.
  • Ensured compliance with all internal policies and procedures.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Monitored inventory levels of office supplies to ensure adequate stock is available at all times.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Scanned documents into computer system for storage purposes.
  • Greeted visitors and directed to appropriate location or person.
  • Greeted visitors to the office in a professional manner.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Lead Secretary

Kelly Services
Carthage
09.2022 - 12.2022
  • Composed, edited and typed complex memos and reports with job-related software.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Composed correspondence, memos and reports to ensure accuracy of content.
  • Developed strong working relationships with other departments within the organization.
  • Sent and distributed mail and parcels.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Maintained organized filing system of paper and electronic documents.
  • Provided training sessions for new employees regarding job duties and responsibilities.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated with vendors to purchase office supplies as needed.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Drove customer feedback to deliver information to management for corrective action.
  • Answered incoming calls in a professional manner while providing excellent customer service.
  • Ensured compliance with all internal policies and procedures.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed multiple calendars and contacts using computer software.
  • Monitored inventory levels of office supplies to ensure adequate stock is available at all times.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scanned documents into computer system for storage purposes.
  • Greeted visitors and directed to appropriate location or person.
  • Greeted visitors to the office in a professional manner.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Special Education Paraprofessional

Huntsville City Schools
Huntsville
08.2007 - 08.2021
  • Set up and assisted with audiovisual equipment operation.
  • Prepared handouts, study materials and other teaching aids.
  • Provided one-on-one instruction to students who needed extra help with learning tasks.
  • Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
  • Organized instructional materials for use in the classroom setting.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Supported the development of social skills through modeling appropriate behavior and interactions with peers.
  • Implemented behavior management strategies designed by special education staff members.
  • Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
  • Notified instructors of errors or problems with assignments.
  • Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
  • Assisted with transitioning from one activity to another throughout the day as needed by the student.
  • Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
  • Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
  • Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
  • Monitored student needs and supported mobility-restricted students.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Improved behavior with modification and positive reinforcement techniques.
  • Provided disabled students with assistive devices and supportive technology.
  • Provided feedback on how well a student is progressing towards meeting their IEP goals.
  • Maintained records of student progress and communicated results to parents and other school personnel.
  • Instructed small groups of students in alphabet, shapes and color recognition.
  • Motivated students to achieve academic success while fostering an environment of respect and acceptance.
  • Monitored behavior of students in order to ensure a safe, positive learning environment.
  • Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
  • Tutored students in course material to improve comprehension.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Advised instructor on student behavior or issues requiring immediate attention.
  • Encouraged independent thinking, problem solving, and self-advocacy skills among students.
  • Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
  • Offered emotional support during times of difficulty or crisis situations involving the student.
  • Motivated students using feedback and encouragement.
  • Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
  • Evaluated student needs to provide helpful resources and support.
  • Assisted neurodiverse students with classwork and activity preparation.
  • Managed class of special education students in absence of lead teacher.
  • Developed assignments for pupils to apply learning.
  • Maintained attendance records and documented class activity.
  • Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Administered assessments as directed by teachers or other school personnel.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.

Education

Bachelor of Science - Business Management

University of Phoenix
Phoenix, AZ
09-2024

Skills

  • Project management
  • Customer service
  • Team collaboration
  • Business communication
  • Multi-line phone systems
  • Professional demeanor
  • Administrative support
  • Effective communication

Affiliations

  • Gardening
  • Swimming
  • Traveling
  • Family Time activities

Accomplishments

  • Graduated Magna Cum Laude 2024
  • Employee of the Month 2024

References

References available upon request.

Timeline

Lead Secretary

Leake County School District
12.2022 - Current

Lead Secretary

Kelly Services
09.2022 - 12.2022

Special Education Paraprofessional

Huntsville City Schools
08.2007 - 08.2021

Bachelor of Science - Business Management

University of Phoenix

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Yolanda Tate