Yolanda Walker
Gulfport
Summary
Dynamic management professional skilled in employee training, workflow optimization, and team supervision. Successfully implemented communication processes that foster collaboration and improve service quality, driving measurable improvements in employee performance and customer satisfaction. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Office Manager
Food Giant
Gulfport, MS
10.2011 - Current
- Streamlined office operations by implementing efficient scheduling and communication processes.
- Oversaw staff training programs, enhancing team performance and service quality.
- Mentored junior staff, promoting professional development and skill enhancement within the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Enhanced financial accuracy by reconciling accounts, identifying discrepancies, and correcting errors in a timely manner.
- Trained junior bookkeeping staff members on proper accounting techniques, promoting consistency and adherence to established policies throughout the department.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Night Manager
Food Giant
Gulfport, MS
10.2007 - 07.2011
- Supervised nightly operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Trained and mentored staff on customer service excellence and operational procedures.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the store.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed employees in delivering smooth, productive night shift operations.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
Education
High School Diploma -
Biloxi High School
Biloxi, MSBusiness Management -
Job Corps
Gulfport, MSSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Bookkeeping
- Document management
- Account reconciliation
- Mail handling
- Employee supervision
- Employee training
- Training and coaching
- Policy implementation
- Workflow optimization
- Team supervision
- Decision-making
- Teamwork
- Customer service management
Timeline
Office Manager
Food Giant
10.2011 - Current
Night Manager
Food Giant
10.2007 - 07.2011
High School Diploma -
Biloxi High School
Business Management -
Job Corps