Yolandria Boyd
Coldwater
Summary
Results-driven Operations Coordinator with expertise in team leadership and process implementation. Proven ability to enhance workflow efficiency, ensure safety compliance, and deliver exceptional customer service. Coordination through consistent performance and leadership. Experienced in transportation dispatch, logistics coordination, office management, and operational support, with a strong background in optimizing workflows, coordinating shipments, maintaining regulatory compliance, and ensuring on-time service. Recognized for strong organizational skills, problem-solving abilities, and a commitment to safety, accuracy, and customer service. Proven ability to manage multiple priorities, collaborate across departments, and support efficient day-to-day operations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Operations Coordinator- CSP
FedEx Corporation
Olive Branch, MS
05.2023 - Current
- Coordinated daily operations to ensure timely package delivery and service excellence.
- Implemented process improvements that reduced operational delays and increased productivity.
- Streamlined communication between departments to enhance workflow efficiency and collaboration.
- Professionally and effectively respond to customer, ISP and team requests and issues timely.
- Demonstrated effective time management and organizational skills while collaborating with a fast-paced team.
- Assisted in training new staff on standard operating procedures and best practices
- Applied software skills to effectively utilize Microsoft Office and various web-based applications for daily tasks.
- Understanding of transportation regulations and procedures relevant to pickup and delivery operations.
Logistics Coordinator
FedEx Ground-SmartPost
Southaven, MS
05.2023 - 05.2023
- Coordinated daily logistics operations, ensuring timely dispatch and arrival of mainline and customer freight trailers.
- Executed transportation schedules, enhancing route efficiency and reducing delays.
- Collaborated with cross-functional teams to resolve shipping discrepancies and improve service quality.
- Coordinated and tracked the processing and movement of FedEx trailers, rental equipment, new trailers, and dollies in the FedEx network. the processing and movement of FedEx trailers, rental equipment, new trailers, and dollies in the FedEx network.
- Managed logistics for locally domiciled Unassigned Team throughout LH network, optimizing resource use and minimizing tractor dwell while directing dispatch of transportation equipment per Linehaul plan.
- Enters trip details into an online system (TMS) to ensure on time delivery and pick up of trailers.
Office Manager
Money Zone USA
Senatobia, MS
08.2021 - 05.2023
- Managed daily office operations, ensuring efficiency and smooth workflow across departments.
- Coordinated scheduling and logistics for meetings, optimizing use of resources and time.
- Streamlined document management processes, improving retrieval times and accuracy.
- Implemented new filing systems to enhance organization and accessibility of records.
- Lead, coach, and motivate office staff to achieve individual and team performance goals. Foster a positive, professional, and customer-focused workplace culture.
- Oversee the daily operations of the loan office to ensure efficiency and accuracy. Develop and improve office procedures and workflows.
- Set performance expectations and monitor employee productivity. Conduct performance evaluations and provide constructive feedback.
Arrival & Departure Clerk
FedEx Ground-SmartPost
Southaven, MS
08.2020 - 05.2021
- Coordinated daily dispatch operations to ensure on-time pickup and delivery of freight in accordance with company procedures.
- Monitored trailer locations, load status, and yard inventory using Transportation Management System (TMS) software.
- Optimized trailer utilization while meeting delivery schedules and operational requirements.
- Investigated transportation delays, equipment failures, and accidents, implementing contingency plans to minimize service disruptions.
- Maintained accurate dispatch records and generated operational reports for management review.
- Reviewed trailer load conditions and DOT roadside violations to support regulatory compliance and safety initiatives. Assisted with internal audits by retrieving operational data and documentation.
Package Handler
FedEx Ground-SmartPost
Southaven, MS
07.2017 - 08.2020
- Operated conveyor systems to facilitate efficient package movement and sorting.
- Inspected packages for damage, ensuring quality control before shipment.
- Collaborated with team members to optimize workflow and meet daily targets.
- Trained new employees on safety protocols and operational procedures.
Education
Associate of Science - Business
Northwest Community College
Senatobia, MSPharmacy Technician Certificate Program - Pharmacy
Concorde Career College
Memphis, TNSkills
- Dispatch & Load Planning
- Customer Service
- Scheduling management
- Process implementation
- Supply ordering
- Written Communication
- Operations Support
- Team Leadership
- Safety Compliance
- Problem Solving
Timeline
Operations Coordinator- CSP
FedEx Corporation
05.2023 - Current
Logistics Coordinator
FedEx Ground-SmartPost
05.2023 - 05.2023
Office Manager
Money Zone USA
08.2021 - 05.2023
Arrival & Departure Clerk
FedEx Ground-SmartPost
08.2020 - 05.2021
Package Handler
FedEx Ground-SmartPost
07.2017 - 08.2020
Associate of Science - Business
Northwest Community College
Pharmacy Technician Certificate Program - Pharmacy
Concorde Career College