Yulonder Partee
Sledge
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable and detail-oriented.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Environment Service Supervisor
Methodist Olive Branch Hospital
Olive Branch
03.2022 - Current
- Developed and implemented departmental policies and procedures for efficient operations.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
- Built strong relationships with customers through effective communication skills.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Performed regular inspections of work areas to identify potential safety hazards.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Developed incentive programs designed to motivate staff members towards achieving organizational goals.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Monitored daily performance of team members to ensure compliance with company standards.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Assigned, trained and managed service staff to ensure quality customer service.
- Provided guidance on best practices related to customer service processes.
- Aided onboarding team members with one-on-one training sessions.
- Addressed areas that needed improvement and observed team's performance.
- Delivered exceptional customer service and handled inquiries and complaints.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited, interviewed and selected employees to fill vacant roles.
School Front Office Secretary
Desoto County Schools (HILS)
DeSoto
07.2018 - Current
- Distributed mail and packages in a timely manner according to company policies.
- Ensured that all equipment was functioning properly by performing regular maintenance checks on computers, copiers, printers.
- Maintained confidentiality of sensitive information obtained during interactions with customers.
- Provided administrative support such as typing letters, faxing documents, photocopying materials.
- Greeted visitors warmly and announced their arrival to appropriate personnel.
- Provided assistance to colleagues in completing tasks when needed.
- Developed positive relationships with customers through prompt response times and courteous customer service skills.
- Resolved customer complaints in a professional manner while following established procedures.
- Answered and directed incoming calls, providing information to callers and taking messages as necessary.
- Scheduled appointments for the office staff using a computerized calendar system.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Assisted organizational efforts by filing, entering data and answering phones.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Maintained front desk to provide positive first impression.
- Reserved and managed meeting room availability.
- Received and distributed mail, letters and packages.
- Greeted guests and vendors to assist in navigating space.
Assistance Housekeeping Manager
Sam's Town Hotel & Gambling Hall
Tunica
01.1995 - 03.2017
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Reviewed monthly financial statements to monitor budgetary objectives related to housekeeping operations.
- Monitored inventory levels of cleaning supplies and equipment.
- Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
- Conducted regular performance reviews for housekeeping staff members.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Participated in meetings with other departments to coordinate services between departments.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Ensured safety regulations are followed by all employees within the department.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Recognized outstanding performance among staff members through rewards or recognition programs.
- Developed relationships with suppliers in order to secure competitive pricing on materials required by the department.
- Developed and implemented procedures for preventive maintenance program for all housekeeping equipment.
- Analyzed operational data such as labor costs, budget expenses to identify opportunities for cost savings or revenue enhancement.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Planned, administered and controlled budgets for equipment and supplies.
- Established department goals and deadlines.
Education
Some College (No Degree) - Business / CNA
Northwest Communication College
Senatobia, MSCertification
CNA
Timeline
Environment Service Supervisor
Methodist Olive Branch Hospital
03.2022 - Current
School Front Office Secretary
Desoto County Schools (HILS)
07.2018 - Current
Assistance Housekeeping Manager
Sam's Town Hotel & Gambling Hall
01.1995 - 03.2017
Some College (No Degree) - Business / CNA
Northwest Communication College