Yusra Dusseljee
Gulfport
Summary
Technical support professional bringing valuable experience to role. Known for effectively resolving technical issues and enhancing user experiences. Highly collaborative, with strong focus on team synergy and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Fauquier Health
08.2024 - 12.2025
- Maintain and repair IT equipment (computers, printers, etc.).
- Troubleshoot and resolve hardware, software, and network issues.
- Extensive experience with EMR (Electronic Medical Records) systems, supporting healthcare organizations in managing patient data securely and ensuring proper integration with other IT systems.
- Administered Multi-Factor Authentication (MFA) across various platforms, ensuring enhanced security and compliance with organizational policies and industry regulations.
- Managed and maintained System Center Configuration Manager (SCCM) for large-scale deployment of software updates, security patches, and operating systems across a network of workstations and servers.
- Streamlined ticketing system workflow, enhancing response times and service efficiency.
- Trained new staff on software applications and best practices for technical support.
Assistant Technology Teacher
Primrose School of Aldie
07.2021 - 09.2023
- Designed lesson plans and coordinated activities for the class, focusing on integrating technology to enhance learning.
- I have provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Communicated effectively with parents regarding student progress and classroom events.
- Monitored and reported student progress and development, offering mentoring as needed.
Education
Associate - Information Technology/Cloud Computing
Northern Virginia Community College
Loudoun County05.2024
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA05-2027
Skills
- Cloud Platforms: AWS, Azure, Google Cloud
- Virtualization: VMware, VirtualBox
- Networking: TCP/IP, DNS, DHCP
- Programming: Python, Java, SQL
- Cybersecurity: Principles and best practices
- General: Excellent problem-solving and analytical skills, strong communication and teamwork abilities
- Incident management
- Remote support
- Desktop component repair
- Hardware configuration
Timeline
Technical Support Specialist
Fauquier Health
08.2024 - 12.2025
Assistant Technology Teacher
Primrose School of Aldie
07.2021 - 09.2023
Associate - Information Technology/Cloud Computing
Northern Virginia Community College
Bachelor of Science - Information Technology
George Mason University