Zena Miller
Louisville
Summary
Hardworking professional with several years of professional driving experience. Excellent communication, customer service and multitasking skills with an observant nature and strong safety focus. Currently looking for a WFH job that can help broaden my customer service skills.
Overview
11
11
years of professional experience
Work History
Driver License Examiner/CSR
Dept of Public Safety
Starkville
08.2021 - Current
- Renewed or duplicated driver license/ ID cards
- Collected reinstatement fees, issued interlock/restricted licenses
- Transfer out of state licenses/ID cards (with appropriate documentation)
- Process gun permits & operated fingerprint machine
- Cashier, crowd control, greeter
- Follow State & Federal laws/procedures
- Trained new hires
- Adhered to company policies and procedures related to safety and security standards.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Licensed Professional Consultant
Progressive Insurance
02.2018 - 04.2021
- Successfully trained and certified as a personal lines insurance specialist in 30 states.
- Sold over $679,249 worth of insurance policies through comprehensive needs analysis and tailored solutions.
- Managed team meetings and activities, fostering a collaborative work environment.
- Provided excellent customer service by interpreting customer needs, addressing challenging calls, and guiding clients through complex processes.
- Assisted in the training and development of co-workers to meet company standards.
Frozen and Dairy Associate
Walmart
Louisville
08.2017 - 02.2018
- Stocked frozen and dairy products to maintain store inventory levels.
- Organized shelves for optimal product visibility and accessibility.
- Monitored product quality to ensure freshness and safety standards.
- Assisted customers in locating frozen and dairy items effectively.
- Rotated stock regularly to ensure freshness of dairy items.
Jewelry Associate
Walmart
Starkville
06.2016 - 08.2017
- Completed training to operate ear-piercing tools and handled customer requests with professionalism.
- Managed inventory and restocked displays to ensure product availability.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Maintained a clean, safe, and organized work area in compliance with company standards.
Sales/Apparel Associate
Walmart
Philadelphia
06.2014 - 06.2016
- Organized and managed merchandise in multiple departments, including apparel, housewares, and hardware.
- Provided exceptional customer service by directing customers, operating registers, and managing fitting room surveillance.
- Ensured proper handling of inventory, including markdowns and distribution.
Department Manager
Walmart
Philadelphia
08.2015 - 02.2016
- Implemented and enforced policy procedures, ensuring compliance with company standards.
- Managed inventory by creating storage space, processing data, and auditing records.
- Secured and maintained critical documents, ensuring confidentiality and accuracy.
- Conducted regular safety audits to maintain a secure work environment.
- Coordinated team scheduling and delegated tasks effectively among associates.
- Handled shift overstock, restocking, and inventory control.
Education
Associate of Arts - Psychology
Itawamba Community College
Fulton, MSSkills
- Strong leadership and team management abilities
- Excellent in customer service
- Experience in policy implementation
- Document security
- Exceptional organizational skills
- Record-keeping
- Data management
- Proficient in Microsoft Office Word
- Proficient in Microsoft Office Excel
- Proficient in Microsoft Office PowerPoint
- Strong verbal communication skills
- Strong written communication skills
- Ability to handle high-pressure situations
- Resolve conflicts efficiently
- Cash handling
- Safety compliance
- Conflict resolution
- Inventory management
Additional Information
Over 10 years of experience in filing, record-keeping, and organizing information., Demonstrated ability to empathize and work effectively with a diverse team., Voluntary work experience in various settings, including dietary work, unloading/loading for school functions, and ticketing/security for business events.
References
Available upon request.
Timeline
Driver License Examiner/CSR
Dept of Public Safety
08.2021 - Current
Licensed Professional Consultant
Progressive Insurance
02.2018 - 04.2021
Frozen and Dairy Associate
Walmart
08.2017 - 02.2018
Jewelry Associate
Walmart
06.2016 - 08.2017
Department Manager
Walmart
08.2015 - 02.2016
Sales/Apparel Associate
Walmart
06.2014 - 06.2016
Associate of Arts - Psychology
Itawamba Community College