Zach Miller
Braxton
Summary
Dynamic Service Manager with a proven track record at Herc Rentals, excelling in customer service management and team leadership. Skilled in problem-solving and employee training, I enhanced operational efficiency and resolved escalated complaints, fostering customer loyalty and satisfaction. Committed to continuous improvement and delivering exceptional service experiences.
Overview
7
7
years of professional experience
Work History
Service Manager
Herc Rentals
05.2025 - Current
- Assisted in managing daily service operations to enhance customer satisfaction.
- Supported team in troubleshooting issues and resolving customer inquiries promptly.
- Learned to utilize service management software for tracking customer requests and feedback.
- Collaborated with colleagues to maintain service quality and operational efficiency.
- Maintained organized documentation of service interactions for future reference.
- Contributed to team meetings with insights on process improvements.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Field Service Technician
Puckett Machinery
03.2024 - 05.2025
- Diagnosed and repaired equipment malfunctions in field settings.
- Conducted routine maintenance checks to ensure optimal performance.
- Collaborated with clients to understand service needs and requirements.
- Documented service reports detailing repairs and maintenance performed.
- Utilized diagnostic tools and software for efficient troubleshooting.
- Assisted in training new technicians on equipment handling procedures.
- Maintained inventory of parts and tools for timely service delivery.
- Adhered to safety protocols during all service operations.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Shop Foreman
United Rentals
03.2021 - 03.2024
- Supervised daily operations and workflow in shop environment, ensuring adherence to safety standards.
- Trained new employees on equipment usage and maintenance procedures to enhance team productivity.
- Coordinated scheduling of tasks and resources to maximize operational efficiency and minimize downtime.
- Implemented quality control measures, ensuring products met specifications before dispatch.
- Collaborated with management to address operational challenges, proposing solutions for process improvements.
- Reported on production metrics, identifying trends and areas for potential enhancement in workflows.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Lead Shop Technician
Stribling EquipmentLLC
05.2018 - 03.2021
- Trained and mentored junior technicians on equipment maintenance and troubleshooting techniques.
- Conducted regular inspections of tools and machinery, identifying areas for repair or replacement.
- Collaborated with cross-functional teams to resolve technical issues and improve service delivery.
- Developed training materials for new hires, promoting consistency in operational practices.
- Led root cause analysis meetings to address recurring mechanical failures and develop preventative strategies.
- Improved safety standards for team members by conducting regular training sessions and updating safety protocols.
- Implemented preventative maintenance programs, reducing equipment downtime and increasing overall performance of machinery.
Education
Certificate of Technical Studies - Diesel Technology
Hinds Community College
Raymond, MS05-2018
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
Timeline
Service Manager
Herc Rentals
05.2025 - Current
Field Service Technician
Puckett Machinery
03.2024 - 05.2025
Shop Foreman
United Rentals
03.2021 - 03.2024
Lead Shop Technician
Stribling EquipmentLLC
05.2018 - 03.2021
Certificate of Technical Studies - Diesel Technology
Hinds Community College
Similar Profiles
Miranda EdmondsMiranda Edmonds
Curriculum Development Program Manager at H&E Rentals/Herc RentalsCurriculum Development Program Manager at H&E Rentals/Herc Rentals
Nick mahalNick mahal
Delivery Driver at Single Source Rentals / Herc RentalsDelivery Driver at Single Source Rentals / Herc Rentals
Thomas LaskayThomas Laskay
ProSolutions Account Manager at Herc RentalsProSolutions Account Manager at Herc Rentals
Cole GastCole Gast
Sales Representative at Herc RentalsSales Representative at Herc Rentals
Sara RussellSara Russell
Employment Verification Specialist at KLLM Transportation ServicesEmployment Verification Specialist at KLLM Transportation Services