ZAKAYLA OWENS
GRENADA
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
3
3
years of professional experience
Work History
UPS Store
UPS Customer Center
08.2023 - 01.2024
- Improved client satisfaction by implementing tailored solutions and providing ongoing support.
- Developed comprehensive business plans for clients, resulting in increased funding opportunities and successful startups.
- Streamlined internal processes to enhance workflow efficiency and overall productivity within the consulting team.
- Collaborated with cross-functional teams to identify and address unique challenges faced by start-up clients.
Cashier
Grocery Basket
05.2021 - 07.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Nursing
Holmes Community College
Goodman, MS06.2025
High School Diploma -
Grenada High School
Grenada, MS05.2022
Skills
- Organizational Development
- Design thinking
- Human Resources
- Content Strategy
- Time Management
Timeline
UPS Store
UPS Customer Center
08.2023 - 01.2024
Cashier
Grocery Basket
05.2021 - 07.2023
Associate of Science - Nursing
Holmes Community College
High School Diploma -
Grenada High School
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