Results-driven professional with a background in team operations and customer service. Recognized for attention to detail and a positive attitude, consistently delivering improved workflow processes and promoting a collaborative work environment.
Work History
Team Lead
1 Year 6 Months
Chic-Fil-A | 02.2025 - Current
Supervised team operations to ensure adherence to quality standards and customer service excellence.
Streamlined workflow processes, enhancing efficiency during peak service hours.
Trained and mentored new employees on company protocols and operational procedures.
Implemented inventory management practices to reduce waste and optimize stock levels.
Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Chef/Cashier
4 Months
Wingstop | 05.2024 - 09.2024
Oversaw team performance, ensuring compliance with company policies and procedures.
Trained new cashiers on operational processes and customer service standards.
Managed daily cash flow and reconciled register discrepancies.
Implemented inventory control measures to minimize losses and improve accuracy.
Developed efficient cash handling protocols, reducing processing time for transactions.
Car Hopper
8 Months
Sonic | 06.2023 - 02.2024
Delivered exceptional customer service while attending to car orders efficiently.
Operated point-of-sale systems to process transactions accurately and swiftly.
Collaborated with kitchen staff to ensure timely preparation of food items.
Maintained cleanliness and organization of service areas to enhance guest experience.