Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Zanyrah Pettis

Chic-Fil-A
Oxford
2
Languages
3
years of professional experience

Results-driven professional with a background in team operations and customer service. Recognized for attention to detail and a positive attitude, consistently delivering improved workflow processes and promoting a collaborative work environment.

Work History

Team Lead

1 Year 6 Months
Chic-Fil-A | 02.2025 - Current
  • Supervised team operations to ensure adherence to quality standards and customer service excellence.
  • Streamlined workflow processes, enhancing efficiency during peak service hours.
  • Trained and mentored new employees on company protocols and operational procedures.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Chef/Cashier

4 Months
Wingstop | 05.2024 - 09.2024
  • Oversaw team performance, ensuring compliance with company policies and procedures.
  • Trained new cashiers on operational processes and customer service standards.
  • Managed daily cash flow and reconciled register discrepancies.
  • Implemented inventory control measures to minimize losses and improve accuracy.
  • Developed efficient cash handling protocols, reducing processing time for transactions.

Car Hopper

8 Months
Sonic | 06.2023 - 02.2024
  • Delivered exceptional customer service while attending to car orders efficiently.
  • Operated point-of-sale systems to process transactions accurately and swiftly.
  • Collaborated with kitchen staff to ensure timely preparation of food items.
  • Maintained cleanliness and organization of service areas to enhance guest experience.

Education

High School Diploma

Lafayette High School | Oxford, MS | 05-2026

Skills

Customer focus
Coaching
Conflict resolution
Team training
Analytical thinking
Inventory management
Cash handling
Transaction processing
Dependability
Consistency
Positive Attitude

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Team Lead

Chic-Fil-A
02.2025 - CurrentRead More

Chef/Cashier

Wingstop
05.2024 - 09.2024Read More

Car Hopper

Sonic
06.2023 - 02.2024Read More

Lafayette High School

High School Diploma
Read More
Zanyrah Pettis