ZaRonda Williams
Southhaven
Summary
To obtain a full-time position where I have the ability to utilize my skills and previous experiences.
Overview
2026
2026
years of professional experience
Work History
Customer Service Support Specialist
Graceland Enterprise
Memphis
11.2024 - Current
- Updated customer information in the customer service database.
- Monitored team performance metrics such as average handle time and first contact resolution rate.
- Answered customer inquiries via phone, email, and chat services.
Retail Sales Merchandise
CrossMark Sales and Marketing Walmart Stores
Memphis
03.2021 - 01.2025
- Assist Customers
- Answering questions and Managing financial information and transactions
- As well as driving sales and services through engagement and sharing products information and knowledge.
Retail Rep/Kompass Merchandiser
PLMarketing/Kroger Co.
Memphis
08.2014 - 03.2021
- Read and understand display plan-o-gram, reposition shelving and place all new items according to updated schematic.
- Make sure all tags and signs are install.
- Complete forms and reports.
- Pull all damage, out of date, and discontinue products off shelf.
- Make sure all displays are install which contributes to the point of sale for consumers.
Retail/Kompass Rep
Acosta Sales and Marketing/ Kroger Co Inc.
Memphis
07.2006 - 08.2014
- Read and follow a plan-o-gram to effectively complete set/project work and have a working knowledge of merchandising and retail terminology.
- Execute duties such as moving and installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing pack outs, restocks and reorders as necessary.
- Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.
- Report and discuss observations and issues with ASAP Senior Area Manager/ASAP Area Manager.
CasinoVIP Host/VIP Marketing Service
Bally Casino/Harrah’s Casino/Park Place Ent.
Robinsonville
03.1993 - 09.2006
- Primary responsibility is to build a relationship with players in ways that enhance customer loyalty in the gaming industry.
- Respond to guest requests, questions or problems in a timely fashion and follow up with guests after departure and maintain contact to ensure return trips.
- Set up reservations for customer services and follow through to ensure level of service is maintained while upholding a high level of player recognition and service.
- Supervise players' spending and preferences to tailor a marketing campaign (including email and personal invitations) in an effort to encourage return visits by the player.
Customer Support Specialist Marketing
Graceland
Memphis
Education
High School Diploma -
Rosa Fort High School
Tunica, MSSkills
- Customer service
- Sales strategies
- Effective communication
- Problem solving
- Customer focus
- Multi-task management
- Strong teamwork
- Call center experience
- Multitasking and organization
- High-energy attitude
References
available upon request
Timeline
Customer Service Support Specialist
Graceland Enterprise
11.2024 - Current
Retail Sales Merchandise
CrossMark Sales and Marketing Walmart Stores
03.2021 - 01.2025
Retail Rep/Kompass Merchandiser
PLMarketing/Kroger Co.
08.2014 - 03.2021
Retail/Kompass Rep
Acosta Sales and Marketing/ Kroger Co Inc.
07.2006 - 08.2014
CasinoVIP Host/VIP Marketing Service
Bally Casino/Harrah’s Casino/Park Place Ent.
03.1993 - 09.2006
Customer Support Specialist Marketing
Graceland
High School Diploma -
Rosa Fort High School