Zelriah Brinker
Woodland
Summary
-Dedicated professional with experience in assembly line production and customer service. Known for strong emotional intelligence and leadership, consistently achieving high customer satisfaction while implementing effective training and process improvements.
-Results-driven assembly line worker skilled in process improvement, hand-eye coordination, and workplace cleanliness. Proven ability to enhance production efficiency and train new employees.
-Detail-oriented production worker with a proven track record in quality inspections and maintaining workplace standards. Committed to fostering collaboration and enhancing team performance through effective training and process enhancements.
Overview
4
4
years of professional experience
Work History
Assembly Line Production Worker /General Utility Worker
Stanley Black & Decker
Verona, MS
07.2024 - Current
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections on finished products, ensuring compliance with standards.
- Maintained cleanliness and organization of work area to enhance safety protocols.
- Trained new employees on assembly procedures and safety practices.
- Implemented process improvements that reduced downtime and increased output efficiency.
Customer Service Representative
BrightConnect Soultions
Remote
07.2022 - 04.2024
- Resolved customer inquiries and issues through effective communication and problem-solving strategies.
- Delivered real-time chat, phone, and email support to customers for a Saas Company.
- resolved issues efficiently while maintaining a 98% customer satisfaction raiting.
- Documented support tickets using Zendesk and esculated tech issuses as needed.
- Collaborated with the team via Slack and weekly zoom syncs
Remote Administrative Assistant
Freelance
Remote
05.2023 - 10.2023
- Managed scheduling and calendar coordination for multiple clients, ensuring efficient use of time.
- Drafted and edited correspondence, improving clarity and professionalism in communications.
- Assisted in project management by tracking deadlines and deliverables for various assignments.
- Created and formatted reports, presentations, and documents in Microsoft Office Suite.
Education
High School Diploma -
Houston High School
Houston, MS05.2024
Skills
- Hand-eye coordination
- Workplace cleanliness
- Adaptability
- Leadership
- Collaboration/teamwork
- Emotions intelligence
- Network Skills
Timeline
Assembly Line Production Worker /General Utility Worker
Stanley Black & Decker
07.2024 - Current
Remote Administrative Assistant
Freelance
05.2023 - 10.2023
Customer Service Representative
BrightConnect Soultions
07.2022 - 04.2024
High School Diploma -
Houston High School