Zoe Tew
Laurel
Summary
Experienced and dedicated front-office receptionist with exceptional communication skills, and a strong attention to detail. Consistently delivered friendly and efficient customer service while maintaining a professional and organized work environment. Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
South Central Regional Medical Center
Laurel
05.2022 - Current
- Managed patient appointments, maintaining accurate electronic medical records.
- Oversaw inventory of office supplies and medical forms to ensure readiness.
- Checked patients in and out, collecting co-payments as required.
- Confirmed scheduled appointments through proactive patient calls for additional details.
- Directed office phone lines, checking voicemail and returning calls promptly.
- Verified insurance coverage and collected co-payments efficiently.
- Exhibited exceptional communication skills with patients and healthcare professionals.
- Handled high call volumes while delivering outstanding front desk customer service.
Work Study
Northwest Mississippi Community College
Senatobia
01.2022 - 05.2022
- Facilitated administrative tasks including filing, organizing documents, and managing schedules.
- Delivered customer service by answering phone calls and assisting visitors effectively.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Supported colleagues to foster a cooperative work environment.
Education
Associates Degree - Applied Science
Northwest Community College
Senatobia, MS05.2022
High School Diploma -
Stringer Attendence Center
Stringer, MS05.2020
Skills
- Microsoft Office proficiency
- Medical terminology expertise
- Insurance knowledge
- Electronic health records management
- Patient care techniques
- Communication skills
- Problem-solving abilities
- Appointment scheduling
- Team leadership
Certification
- Medical Terminology
- Medical Proofreading
- Microsoft Word
Timeline
Medical Receptionist
South Central Regional Medical Center
05.2022 - Current
Work Study
Northwest Mississippi Community College
01.2022 - 05.2022
Associates Degree - Applied Science
Northwest Community College
High School Diploma -
Stringer Attendence Center
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