Zoey Henderson
Starkville
Summary
Dynamic customer service professional with a proven track record at Teleperformance, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver satisfactory outcomes, ensuring a positive experience for clients. Committed to maintaining high product knowledge and providing exceptional service in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
11.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Shoe Department
01.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
Starkville High School
Starkville, MS05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Teleperformance
11.2024 - 04.2025
Customer Service Associate
Shoe Department
01.2024 - 10.2024
High School Diploma -
Starkville High School
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