Zy’keria Walker
Prairie
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in personalized shopping and inventory management. Proven ability to build strong customer relationships and enhance satisfaction through attention to detail and effective communication. Skilled in online order processing and adept at training staff to deliver exceptional service.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
West Point, Ms
10.2024 - Current
- Delivered personalized shopping experiences by understanding customer preferences and needs.
- Collaborated with store teams to ensure product availability and optimal presentation.
- Managed inventory levels, ensuring timely restocking of popular items for customer satisfaction.
- Utilized Walmart's online shopping platform to efficiently fulfill customer orders and manage pickups.
- Trained new staff on best practices for customer interaction and product knowledge.
- Analyzed customer feedback to recommend improvements in service delivery and product offerings.
- Developed strong relationships with customers, fostering loyalty through exceptional service delivery.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cashier
Burger King
West Point, MS
10.2021 - 10.2024
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Popeyes Chicken
West Point, MS
04.2021 - 10.2021
- Assisted in restocking merchandise to ensure product availability for customers.
- Collaborated with team members to streamline checkout processes during peak hours.
- Learned company policies and procedures related to sales and returns effectively.
- Adapted quickly to new tools and technologies for transaction processing.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Captain D's Seafood
West Point, MS
01.2021 - 04.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and electronic payments with accuracy.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Education
CNA Certification -
Itawamba Community College
Fulton, Mississippi, MS07-2025
High School Diploma -
West Point High School
West Point, MS05-2023
Skills
- Customer service
- Relationship building
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Payment processing
- Documentation and reporting
- Product knowledge
- Merchandise selection
- Sales expertise
- Accurate money handling
- Product expertise
- Sales proficiency
- Advertising and marketing
- Lift up to [number] pounds
- Delivery management
- Purchase recommendations
- Fashion trends
- Market trends analysis
- Fashion knowledge
- Styling expertise
Timeline
Personal Shopper
Walmart
10.2024 - Current
Cashier
Burger King
10.2021 - 10.2024
Cashier
Popeyes Chicken
04.2021 - 10.2021
Cashier
Captain D's Seafood
01.2021 - 04.2021
CNA Certification -
Itawamba Community College
High School Diploma -
West Point High School