Olivia White
Tupelo
Summary
Positive and professional individual looking to offer a diligent and organized approach with an eagerness to learn and develop in a banking environment. Brings ability to quickly grasp banking concepts while handling job duties with precision. Able to utilize customer relations experience to streamline customer satisfaction and ensure smooth operations. Valued for adaptability in dynamic environments, problem-solving abilities, and excellent organizational skills. Looking to transition into new field where these skills can drive impactful results.
Overview
5
5
years of professional experience
Work History
Medical Receiptionist
North MS Oral & Maxillofacial Surgery Associates
06.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes on multi-line phone systems, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Supported office staff and operational requirements with administrative tasks.
Medical Receptionist
Endocrinology Consultants
02.2022 - 06.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided physicians with accurate necessary medical forms and patient documentation prior to scheduled appointments
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls to confirm or cancel appointments as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Completed closing duties to prepare office for next day’s business
- Balanced cash drawer daily, maintaining precise records of transactions for improved accountability.
- Supported team members as needed
- Other duties as assigned
Medical Receptionist
Dermatology Center of North MS
10.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided physicians with accurate necessary medical forms and patient documentation prior to scheduled appointments
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls to confirm or cancel appointments as needed.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled financial transactions related to copayments or self-pay fees after entering necessary medical coding to ensure accurate insurance billing while adhering to company policies regarding payment collection.
- Completed closing duties to prepare office for next day’s business
- Balanced cash drawer daily, maintaining precise records of transactions for improved accountability.
- Supported team members as needed
- Other duties as assigned
Customer Service Representative
Waste Management
05.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased business development by providing efficient product information for establishment of custom accounts.
- Responsible for set up and cancellation of accounts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Business Office Receptionist
Alliance Collection Agency
07.2020 - 05.2021
- Completed specific system process daily required for various operations
- Processed and organized incoming mail for distribution to appropriate departments.
- Processed payments provided via mail and ensuring appropriate departments received vital documentation needed of payment transactions
- Handled day-to-day transaction processing and submitted transactions into the system
- Streamlined payment processing by accurately verifying and entering invoice data into the system.
- Ensured deposit processing was efficiently prepared daily
- Completed data entry tasks with accuracy and efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
- Performed cash, card, and check transactions to complete customer purchases while handling payments with high accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Supported team members as needed
- Responsible for daily opening and closing duties
- Other duties as assigned
Education
Diploma -
Tupelo High School
Tupelo, MS05.2014
Skills
- Effective Communication
- Effective Issue Identification
- Strong Organizational Abilities
- Skilled in High-Pressure Environments
- Responsive to Change
- Technical Proficiency
- Microsoft Office Programs
- Apple Mac Programs
- Medical software
- 10-key calculator proficiency
- Telephone etiquette
- Document management
- HIPAA compliance
- Knowledge of State and Federal guidelines
Timeline
Medical Receiptionist
North MS Oral & Maxillofacial Surgery Associates
06.2022 - Current
Medical Receptionist
Endocrinology Consultants
02.2022 - 06.2022
Medical Receptionist
Dermatology Center of North MS
10.2021 - 02.2022
Customer Service Representative
Waste Management
05.2021 - 10.2021
Business Office Receptionist
Alliance Collection Agency
07.2020 - 05.2021
Diploma -
Tupelo High School
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