Ashley Williams
15732 S Fork Rd
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Sam's Club. Skilled in resolving complaints with diplomacy and maintaining high loyalty through excellent relationship-building. Demonstrates strong work ethic and communication abilities, ensuring efficient team collaboration and effective problem-solving. Achieved significant improvement in guest retention rates.
Overview
7
7
years of professional experience
Work History
Cashier
Sam's Club
12.2021 - 01.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Guest Service Representative
European Wax Center
02.2018 - 11.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Canton High School
Canton, MS05.2009
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer relations
- Team collaboration
- Cleaning and sanitizing
- Time management skills
- Written and verbal communication
Timeline
Cashier
Sam's Club
12.2021 - 01.2025
Guest Service Representative
European Wax Center
02.2018 - 11.2021
Canton High School
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