Davion Walker
Cleveland
Summary
Dedicated Healthcare Customer Service Representative with a proven track record in enhancing service quality and driving customer satisfaction through effective problem-solving and collaboration.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Cohere health
04.2022 - 10.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the system.
- Collaborated with team members to enhance service quality and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Specialist
Apple
12.2021 - 04.2022
- Provided technical support for customers using Apple products and services.
- Diagnosed and resolved hardware and software issues efficiently.
- Documented customer interactions and technical solutions in internal systems.
- Provided technical assistance to clients by troubleshooting system problems.
Customer Service Representative
Beyond Finance
03.2019 - 12.2021
- Managed customer accounts and updated information in the system.
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and follow-ups.
- Maintained a positive environment while handling difficult customer situations.
Education
High School Diploma -
East Side High SChool
Skills
- Healthcare regulations
- Customer account management
- CRM software utilization
- Issue resolution techniques
- Technical troubleshooting
- Patient advocacy
Timeline
Healthcare Customer Service Representative
Cohere health
04.2022 - 10.2025
Technical Specialist
Apple
12.2021 - 04.2022
Customer Service Representative
Beyond Finance
03.2019 - 12.2021
High School Diploma -
East Side High SChool