Victoria Barnes
Greenville
Summary
Highly experienced and responsible employee with exceptional operator and coordinating skills. Goal is to collaborate with a team to consistently produce high-quality work within tight deadlines, while strictly adhering to SOPs and safety procedures. Excel at reviewing team tasks to ensure top-notch quality as a hardworking Shift Leader. Successfully maximize team productivity as an employee trainer with engaging and personable coaching style. Dedication to hard work, attention to detail, and consistent goal achievement has earned repeated recognition.
Overview
15
15
years of professional experience
Work History
Cashier
Double Quick Gas Station
07.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Shift Leader
Wendy's
09.2023 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Evaluated customer needs and feedback to drive product and service improvements.
Shift Leader
Dodge's Chicken
04.2021 - 08.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Supply Handler
Oriental Trading Company
10.2014 - 11.2015
- Performed effective troubleshooting of RF guns, computers, and zebra printer
- Used operational knowledge for belt parts & sensors to ensure we ran in a secure manner
- Personally, managed reports and production activities to guarantee quality
- Collect, sort, and ship items required for customers
- Input and collect data of items
Shift Team Leader
Wendy’s
10.2009 - 10.2014
- Assist customers with quick and friendly service in selecting an order, manage and secure register, control the speed of drive-thru to insure great service, prepare props for the shift, and help direct sales
- Severed as a lead team member with the ability to perform in all roles throughout the store (Cashier, Coordinator, Cook, Sandwich Maker, Supply, Stock)
- Ensures all new associates understand SOP’s, WMOS, RF’s and Safety Rules
- Effectively monitored and trained newly hired employees
Education
High School Diploma -
Greenville Weston High
Greenville, MS05.2008
Associates of General Education - undefined
Mississippi Delta Community College
Moorhead, MS05.2011
Skills
- Microsoft Office
- Data Entry
- Quality Assurance Authority
- Product restocking
- Documentation
- Returns processing
- Point-of-sale system operation
- Conflict resolution
- Training assistance
- Positive attitude
- Team leadership
- Operations management
Timeline
Cashier
Double Quick Gas Station
07.2024 - Current
Shift Leader
Wendy's
09.2023 - Current
Shift Leader
Dodge's Chicken
04.2021 - 08.2023
Supply Handler
Oriental Trading Company
10.2014 - 11.2015
Shift Team Leader
Wendy’s
10.2009 - 10.2014
Associates of General Education - undefined
Mississippi Delta Community College
High School Diploma -
Greenville Weston High
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